Northern Hall and Cover couldn't get their invoicing system to work with their new one financial partner's system. That's when eKompass stepped in, experts in streamlining e-trade flows, and could bridge with a technical solution
When Northern Hall and Cover (NHC) changed financial partners, they also wanted to automate invoice flow. What on paper sounded like a simple task turned out to be more complex than that expected.
The change to a new financial partner came with a requirement specification for an automated invoice management system. The invoices have historically always been created at NHC, but with the former financial partner there was a manual process where these were emailed to the partner which then followed up towards the customer. The new partner wanted this flow automated on so that when an invoice is created it automatically works with their system.
But this turned out to be easier said than done.
- Our finance partner had a simple specification of requirements, but it was quite cumbersome and difficult still. There was no ready integration between our business system and their solution so we got adapt it together with eKompass, says Henrik Eriksson, COO at NHC.
Ekompass are experts in e-commerce flows and other systems. Their service eHub was perfect for this purpose. Via this service, eKompass set up an automation with conversion. That way you could read in the information on the original invoice and structure it so that it works with the finance partner's invoice design.
eHub becomes a kind of bridge between the two systems that get the invoices to contain the correct information both ways.
- We have a lot of fields in our invoices, so they had to be adapted to our partners solution that has more limited fields and limited surface, says Henrik Eriksson.
Very satisfied with the result
NHC has many customers in a range of different sectors, from the military to swimming pool companies. Getting a working solution in place was time-critical for their business.
- We urgently needed help so that our new financial partner could manage our invoicing, says Henrik.
They contacted eKompass at the beginning of October and the solution was in place in November.
After a few minor adjustments, everything rolled smoothly in December.
- They were very business-like - they listened to the customer, returned on time, flagged if there was any delay from any of the people involved. There were many parties who needed to get changes in place in their systems, says Henrik and continues:
- I come from the IT industry and am used to projects where a long time goes by without hearing anything, but here there was always a good dialogue. I would absolutely recommend eKompass.
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