eKompass is a valuable partner for Loxodonta in the IT industry. While Loxodonta helps its customers get functioning IT solutions in place, eKompass manages the flows in Loxodonta's system for the fastest possible order processing
In the ever-changing IT world, companies depend on partners who can offer
tailored IT solutions and keep pace with the latest trends. Loxodonta
dealing with just that.
- We are a reasonably large IT supplier that can deliver the entirety of IT for companies, large as
small. As a comprehensive supplier, this means that we deliver hardware, software and
the knowledge of the services, says Richard Ryderstedt, CEO of Loxodonta.
Automation a key to efficiency
When they started their journey, they had manual handover in their e-commerce for orders,
orders to suppliers, invoices and the like. These constituted bottlenecks in the process for
Loxodonta and by extension for their customers.
eKompass has established itself as a reliable and competent partner to Loxodonta by
they automated these flows. They are someone they could lean on to increase efficiency
and the security of their own systems. Now no one has to manually fill in numbers between
systems, it has both speeded up the process and minimized the risk of incorrect input.
- eKompass plays a decisive role as an enabler for Loxodonta. By connecting
combine customers' needs for products and licenses with different systems, incl
business systems and distributors, eKompass automates our flows and saves time, says
Richard Ryderstedt.
"They have a very ingrained and professional way of working when it comes to follow-up internally with our colleagues and externally with our customers. Their level of service has been high from day one and they have a high level of competence"
A close collaboration
In addition to offering product knowledge and expertise in e-commerce, eKompass also has
helped Loxodonta with staffing their inside sales department in Dalarna. Through this
cooperation, they have been able to ensure a high level of service towards their customers.
- They have a very ingrained and professional way of working when it comes to follow-up internally
our colleagues and externally to our customers. Their level of service has been high from day one and
they have high competence, says Martin Nordlund, sales manager at Loxodonta in Dalarna.
eKompass is highly regarded at Loxodonta and their continuous commitment and
ability to face challenges has created a strong relationship between the two companies. Martin
means that eKompass, with its knowledge of e-commerce, has come in with new fresh eyes -
and that they are not afraid to ask tough questions to ensure their delivery reaches the highest level
quality.
- They have added a lot for us, and have been an actor and a partner who have come in with
new eyes and a fresh outlook. They have asked questions that may have been challenging to some
part towards us, and which has made us think a second time, so that we ourselves have reflected on how and why we have done things. It has brought a very fresh view of how we can manage our flows in our delivery in a better and more efficient way.
Richard Ryderstedt also highlights eKompass' ability to ask critical questions and
challenging the status quo as one of their strengths, and lists other strengths:
- They are curious, interested and committed. They don't let go of the thread. I have all the respect, they
are top of the line and very good at what they do, he says.
”eKompass plays a crucial role as an enabler for Loxodonta. By connecting customers' needs for products and licenses with different systems, including business systems and distributors, eKompass automates our flows and saves time"
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