{"id":23968,"date":"2023-01-19T13:30:38","date_gmt":"2023-01-19T13:30:38","guid":{"rendered":"https:\/\/ekompass.com\/?p=23968"},"modified":"2023-01-30T11:03:24","modified_gmt":"2023-01-30T11:03:24","slug":"skillnaden-mellan-b2b-och-b2c-inom-e-handel","status":"publish","type":"post","link":"https:\/\/ekompass.com\/en\/skillnaden-mellan-b2b-och-b2c-inom-e-handel\/","title":{"rendered":"The difference between B2B and B2C in e-commerce"},"content":{"rendered":"<p>&nbsp;<\/p>\n<h3>We start by clarifying the abbreviations, B2B is an abbreviation for Business to Business. B2C is short for Business to Consumer. Within B2B, the business transaction takes place between different companies. B2C is instead between a company and consumer.<\/h3>\n<p>&nbsp;<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-23972\" src=\"https:\/\/ekompass.com\/wp-content\/uploads\/2023\/01\/directions-1024x683.png\" alt=\"Directions\" width=\"909\" height=\"607\" srcset=\"https:\/\/ekompass.com\/wp-content\/uploads\/2023\/01\/directions-1024x683.png 1024w, https:\/\/ekompass.com\/wp-content\/uploads\/2023\/01\/directions-300x200.png 300w, https:\/\/ekompass.com\/wp-content\/uploads\/2023\/01\/directions-768x512.png 768w, https:\/\/ekompass.com\/wp-content\/uploads\/2023\/01\/directions-1536x1024.png 1536w, https:\/\/ekompass.com\/wp-content\/uploads\/2023\/01\/directions-2048x1366.png 2048w\" sizes=\"(max-width: 909px) 100vw, 909px\" \/><\/p>\n<p><span data-contrast=\"none\">Although the experience and design may look equivalent for these two. Does B2B e-commerce tend to be more complex than B2C e-commerce, when we look at the setup and how<\/span><span data-contrast=\"none\">the rsrelation with kun<\/span><span data-contrast=\"none\">it may look like. Even when it comes to transactions, the process for these TVs differs<\/span><span data-contrast=\"none\">to &quot;<\/span><span data-contrast=\"none\">models<\/span><span data-contrast=\"none\">&quot; <\/span><span data-contrast=\"none\">go on<\/span><span data-contrast=\"none\">t. Businesses between two companies are often based on personal relationships. The sales cycle itself is usually longer. Often there are also customer-unique requirements regarding functions and processes.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Another big difference is also m<\/span><span data-contrast=\"none\">Oh<\/span><span data-contrast=\"none\">The group. B2B usually has a smaller audience that usually shares a common m<\/span><span data-contrast=\"none\">Oh<\/span><span data-contrast=\"none\">l. D\u00e4<\/span><span data-contrast=\"none\">rf<\/span><span data-contrast=\"none\">more tailored sales and marketing is required<\/span><span data-contrast=\"none\">ring strategies<\/span><span data-contrast=\"none\"> towards this target group.<\/span><\/p>\n<p><span data-contrast=\"none\">There are also other general differences that may occur for B2B and B2C respectively.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">B2B<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Larger order volume and amount.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Several people and departments may be involved in purchasing decisions.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Planned purchases that are primarily needs-based.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Purchases are based on long-term goals.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">The webshop generally has a smaller percentage of the company&#039;s total marketing budget.<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"none\">B2C<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Smaller order volume and amount.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">The purchase is made by an individual and the decision is influenced by other factors, e.g. an influencer, advertising or other individuals.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Have a more product-related relationship.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Unplanned impulse purchases and emotional decisions occur more often.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Short sales cycle with quick closing (order process).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">The purchases usually have a short-term goal and with a personal satisfaction.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Usually requires a larger portion of the marketing budget.<\/span><br \/>\n<span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">In conclusion, another important factor that is of great importance in e-commerce in general and that usually differs <\/span><span data-contrast=\"none\">Oh<\/span><span data-contrast=\"none\">t are payment solutions and checkout processes. Where B2C customers historically have a simpler process with more flexible payment solutions, while B2B usually has a more time-consuming manual process. This trend is now beginning to fade and with actors such as, <\/span><a href=\"https:\/\/briqpay.com\/sv\"><span data-contrast=\"none\">Briqpay<\/span><\/a> <span data-contrast=\"none\">be established, they <\/span><span data-contrast=\"none\">focuses on creating user-friendly flows in business-to-business sales.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-7152a08 elementor-widget elementor-widget-author-box\" data-id=\"7152a08\" data-element_type=\"widget\" data-widget_type=\"author-box.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-author-box\">\n<div class=\"elementor-author-box__avatar\"><img decoding=\"async\" src=\"https:\/\/ekompass.com\/wp-content\/uploads\/2022\/05\/mattias-IMG_3128-1280-300x300.jpg\" alt=\"Mathias Olsson\" \/><\/div>\n<div class=\"elementor-author-box__text\">\n<div>\n<h4 class=\"elementor-author-box__name\">Mathias Olsson<\/h4>\n<\/div>\n<div class=\"elementor-author-box__bio\">\n<p>Mathias is one of the co-owners of eKompass and is responsible for ensuring that our deliveries to customers are always of high quality and delivered on time. Sometimes, when time permits, Mathias will share his experiences.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-1701a26 elementor-widget elementor-widget-text-editor\" data-id=\"1701a26\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\"><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>&nbsp; We start by clarifying the abbreviations, B2B is an abbreviation for Business to Business. B2C is short for Business to Consumer. Within B2B, the business transaction takes place between different companies. B2C is instead between a company and consumer. Although the experience and design may look equivalent for these two. Does B2B e-commerce tend to [\u2026]<\/p>","protected":false},"author":5,"featured_media":23972,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"valj_mall_for_kundcase":[],"tjansteomrade":[],"_links":{"self":[{"href":"https:\/\/ekompass.com\/en\/wp-json\/wp\/v2\/posts\/23968"}],"collection":[{"href":"https:\/\/ekompass.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ekompass.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ekompass.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/ekompass.com\/en\/wp-json\/wp\/v2\/comments?post=23968"}],"version-history":[{"count":0,"href":"https:\/\/ekompass.com\/en\/wp-json\/wp\/v2\/posts\/23968\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ekompass.com\/en\/wp-json\/wp\/v2\/media\/23972"}],"wp:attachment":[{"href":"https:\/\/ekompass.com\/en\/wp-json\/wp\/v2\/media?parent=23968"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ekompass.com\/en\/wp-json\/wp\/v2\/categories?post=23968"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ekompass.com\/en\/wp-json\/wp\/v2\/tags?post=23968"},{"taxonomy":"valj_mall_for_kundcase","embeddable":true,"href":"https:\/\/ekompass.com\/en\/wp-json\/wp\/v2\/valj_mall_for_kundcase?post=23968"},{"taxonomy":"tjansteomrade","embeddable":true,"href":"https:\/\/ekompass.com\/en\/wp-json\/wp\/v2\/tjansteomrade?post=23968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}